Joining and device help

My camera or microphone is missing

1. Check that the device is connected and available to your computer.
2. Open your browser's site permissions and allow the interview page to use the camera and microphone.
3. Return to the device selectors below the pre-join preview and choose the intended devices.
4. If access is still blocked, check the computer's privacy settings for your browser, then reload the interview page.

Inside the room, use the arrows beside the microphone and camera buttons to reopen device settings.

I can't hear the other person

Check the selected speaker and your computer's output volume. If you use a headset, make sure it is the active output device. Ask the other participant to check that their microphone is on and that they selected the correct input.

I see the candidate's join page

If you're an interviewer, sign in to your Superposition account and open the booking from My Interviews → Upcoming. The interviewer page includes the candidate's introduction, interview questions, and Join as Interviewer.

The candidate page has a different set of information and controls.

I'm waiting alone in the room

Stay in the room while the other participant joins. If the stage has a waiting room, the interviewer needs to admit the waiting candidate. Check that both people opened the link for the same scheduled interview.

I left before the conversation was finished

On the interviewer feedback page, select Rejoin interview. If you closed the page, reopen the interview's join link.

I can't find my scorecard

Open My Interviews → Past interviews, locate the conversation, and select Review & scorecard. You can also find it in the candidate's Interviews tab. Scorecard editing belongs to the interviewers for that conversation.

A missing AI recap does not prevent you from writing a scorecard.